Terms of Service

Last updated:August 1, 2024

Important Notice - Please read these Terms of Service ("Terms") carefully before using the JoyU mobile application and websites (collectively, the "Service"), as they constitute a legally binding contract between you and us (“JoyU”, "Company" or "we"). In order to use the Service, you must accept both these Terms and our Privacy Policy. These Terms and the Privacy Policy will be presented to you (i) upon your first opening of our application and (ii) whenever we make any material changes to them. If you do not agree with these Terms or our Privacy Policy, please do not use the Service and promptly delete our Service.

  1. General
    1. License. You are granted a personal, royalty-free, non-transferable, non-exclusive and revocable license to access and utilize the Service.
    2. Changes to These Terms. We may modify these Terms at any time. While we will make reasonable efforts to inform you of any significant changes that may apply to you, this may not always be possible. Your continued use of the Service after any such modifications will constitute your acceptance of the revised Terms. If you do not agree to any of the provisions of these Terms as they may be amended, your sole remedy is to delete your account, thereby terminating these Terms.
    3. User Eligibility. The Service is restricted to users who are at least 18 years old and to users who have not been previously removed or banned from the Service by us.
    4. No Assignment. You may not assign or transfer the Service, these Terms, or any rights or obligations hereunder without our prior written consent.
    5. Privacy. Our [Privacy Policy] details how we handle your information when you use the Service.
    6. Updates. Our Service is continuously evolving and improving, which means we may add or remove features, products, or functionalities. We may also suspend or discontinue the Service or any feature within it at any time, either permanently or temporarily. Although we will try to notify you before taking any such actions, this may not always be feasible.
    7. Commitments. By using the Service, you agree to: (i) not distribute any part of the Service or Company content in any medium without our prior written authorization, except where the Service’s functionality allows such sharing, (ii) not alter, modify, copy, transmit, or create derivative works from any copyrighted material, images, trademarks, trade names, or other intellectual property accessible through the Service without our written consent, (iii) Avoid attempting to bypass any content filtering techniques or access unauthorized areas or features of the Service, (iv) refrain from using the Service for commercial purposes without our prior written approval, including but not limited to: (a) selling the Service or any part of it; or (b) selling advertising, sponsorships, or promotions related to the Service, user content, or Company content or (v) not imply or suggest any endorsement by us of your statements, nor use the Service in a manner that disrupts or negatively impacts its operation.
    8. Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, excluding its conflict of law principles. Any dispute arising from or related to these Terms, including issues regarding their existence, validity, or termination, shall be resolved by arbitration administered by the Hong Kong International Arbitration Centre under the HKIAC Administered Arbitration Rules in effect at the time. The seat of arbitration shall be Hong Kong, and the arbitration proceedings shall be conducted in English.
    9. Contact Information: Should you have any questions or concerns regarding these Terms or your use of the Service, please contact us at support@joyu.live.
  2. Account
    1. To access our Service, you are required to register and establish an account on JoyU. please ensure that the personal information you provide is accurate and update it promptly if any changes occur.
    2. You are responsible for maintaining the security of your account information. Should you discover any breach, suspected unauthorized use, or other anomalies, please contact us immediately. As the account holder, you are accountable for all activities conducted through your account, regardless of whether such activities are initiated by you or a third party.
    3. If you breach these Terms or any other provisions of JoyU, or if your account is suspected of involvement in illegal, fraudulent, or improper conduct, we reserve the right to terminate your account at our sole discretion, without prior notice. In such cases, we shall not be liable and may retain or dispose of any funds and virtual items within your account. Furthermore, we reserve the right to delete accounts that have been inactive for over one year without prior notice.
  3. Content
    1. Definition. "Content" refers to any content uploaded, posted, or transmitted by users to the Service, including but not limited to any broadcast content, comments or other textual content, photographs, and audio recordings.
    2. License. You retain the rights of any Content that you post or display on or through the Service. By posting Content to the Service, you grant us a worldwide, transferable, sublicensable, royalty-free license to reproduce, distribute, publicly display, transmit, create derivative works of, and otherwise use and exploit your Content for the following purposes: (i) marketing and promoting the Company and the Service; (ii) displaying and sharing your Content with other users of the Service; and (iii) providing the Service as authorized under these terms.
    3. Restrictions: You are prohibited from posting any "Prohibited Content," which includes but is not limited to:
  • Pornographic Content: Strictly prohibited, especially child sexual abuse images.
  • Violence and Bullying: Content promoting violence, threats, or harassment.
  • Hate Speech: Content promoting discrimination or hatred based on race, ethnicity, religion, gender, or other protected characteristics.
  • Sensitive Events: Content that exploits or trivializes tragic events or crises.
  • Illegal Activities: Promotion or facilitation of illegal acts, including drug or human trafficking, and terrorism.
  • Intellectual Property Infringement: Unauthorized use of copyrighted material, trademarks, or other intellectual property.
  • Misinformation: Intentionally false or misleading content.
  • Malware and Harmful Code: Content containing harmful software or code.
  • Privacy Violations: Sharing personal or confidential information without consent.
  • Violating these rules may result in content removal and account suspension or termination.
    1. Company Actions. We reserve the right to remove and/or refuse to post or publicly display any Content that we identify as Prohibited Content. We also reserve the right to take any actions we deem necessary and/or appropriate against users who post content prohibited by the Service, including but not limited to warning users, suspending or terminating user accounts, removing all Content posted by users on the Service, and/or reporting users to law enforcement authorities. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) comply with any applicable law, regulation, legal process, or governmental request, (ii) enforce these terms, (iii) detect, prevent, or address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of users and the public. Notwithstanding the foregoing, we will not disclose personally identifiable information to third parties except as provided in our Privacy Policy. If you post any Prohibited Content, you are responsible for defending against any third-party claims that may arise from such posting.
    2. Sharing Features. This Service includes "sharing features" that allow sharing of your Content and personal information with LCN products simultaneously. These applications are owned and operated by us, our affiliated entities, or third-party partners. By voluntarily activating sharing features and distributing Content on these third-party platforms, you acknowledge that the risks associated with using these sharing features are entirely your responsibility. You also commit to adhering to all standard terms and policies of JoyU and such applications. Additionally, you understand and agree that we will not be held liable for any direct or indirect damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible assets, resulted from: (a) your use of the sharing features or inability to use the sharing features; (b) your access to or inability to access the sharing features, or any features contained therein; (c) the conduct or Content of other users or third parties on or through such third party platforms; or (d) unauthorized access, use or alteration of your Content due to your use of the sharing features.
  1. Copyright Infringement Policy
    1. Reporting Infringement. If you believe that any content on our Service infringes your copyright, please provide a written notice to our Copyright Agent with the following information:
  • Your contact details and an electronic or physical signature.
  • A description of the copyrighted work and the location of the infringing material on our Service.
  • A statement of your good faith belief that the use is unauthorized and a declaration under penalty of perjury that the information provided is accurate.
    1. Repeat Infringers. We may terminate accounts of users who are found to be repeat infringers of copyright.
    2. Notice. For all notices and counter-notifications, please contact our designated Copyright Agent at support@joyu.live.
  1. Purchases
    1. Virtual Items: Our Service allows users to purchase virtual items (e.g., Gifts, Coins) ("Virtual Items"). All purchases must be made legally using actual currency. Acquiring Virtual Items through unauthorized means will result in account suspension or termination.
    2. Gift Transfers: Users may send gifts to others, which will credit the recipient’s account. Once a transfer is completed, it cannot be reversed, and Virtual Items are non-refundable. We do not guarantee that the value of a Virtual Item will equate to the recipient's revenue when cashed out.
    3. Purchase Confirmation: The purchase of Virtual Items is finalized upon our confirmation of electronic payment via iTunes App Store or Google Play Store. Virtual Items balances do not represent real money but indicate the ability to use Virtual Items. In the event of account suspension, you will lose the ability to sell Virtual Items or receive refunds.
    4. Value and Exchange Rate: The value of Virtual Items is determined solely by us. We reserve the right to adjust the exchange rate between actual currency and Virtual Items, which may vary by region. By using our Service, you accept the exchange rate applicable at the time of purchase.
    5. Account Balance Corrections: If there are discrepancies in your account balance due to system issues, we will correct them. For questions or concerns regarding purchases or payments, please contact us at any time.
    6. Inactive Accounts: If your account remains inactive for six (6) consecutive months, your Virtual Items may be frozen. To request an unfreeze, please contact us. We will review and unfreeze your Virtual Items within three (3) business days of receiving your request.
  2. Indemnity, Disclaimer, and Limitation of Liability
    1. Indemnity. You agree to indemnify, defend, and hold harmless JoyU, its licensors, agents, partners, and their respective affiliates, officers, directors, employees, contractors, and suppliers (collectively referred to as the “JoyU Parties”), from and against any and all claims, obligations, actions, losses, liabilities, damages, and costs, including reasonable attorneys' fees, arising out of or related to: (a) your violation or breach of any term of these Terms or any applicable law, rule, or regulation, whether or not referenced herein; (b) your infringement of any third-party rights; (c) your use or misuse of the Service; (d) your Content or other communications transmitted through the Service; (e) any third party’s access to and use of the Service and/or Content using your phone number or username; or (f) any taxes associated with your purchase or use of the Service (excluding taxes based on the income of JoyU).
    2. Disclaimer. The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind. JoyU Parties disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and accuracy of information. JoyU Parties do not guarantee uninterrupted, error-free, or virus-free Service or content. JoyU Parties are not liable for any damages or injuries, including data loss or property damage. It is your responsibility to ensure compatibility with your devices. You use the Service at your own risk, and the transmission of content is solely the responsibility of the originator. JoyU disclaims any liability for offensive or objectionable content and releases JoyU Parties from related claims.
    3. Limitation of Liability. In no event shall JoyU be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profits, arising from your use of the mobile application, website, or Service, even if advised of the possibility of such damages. Our liability for any cause, regardless of the form of action, shall be limited to 50 USD.