Privacy Policy
Last updated：August 1, 2024
Important Notice - Please read this Privacy Policy (“Policy”) carefully before using the JoyU mobile application and websites (collectively, the "Service"). This Privacy Policy explains how JoyU ("Company," "we," or "us") collects, uses, and protects your personal information. By using the Service, you consent to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use the Service and promptly delete our Service.
- General
- Changes and Updates. We may modify or revise our Policy from time to time. Although we may attempt to notify you when major changes are made to this Policy, you are expected to periodically review the most up-to-date version found at our website or within the Service so that you are aware of any changes, as they are binding on you. If we change anything in our privacy policy, the date of change will be reflected in the “Last updated date”. In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
- Children. This Service is not designed for individuals under the age of 18. We do not knowingly collect, use, or disclose personally identifiable information from anyone under 18. If we become aware that we have inadvertently collected personal information from an individual under 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly. We will take appropriate measures to investigate and address your concerns, including the deletion of any personal information collected from the child.
- International Data Transfers. The personal information we collect may be transferred to, stored, and processed in countries outside of your jurisdiction, including but not limited to the countries where our affiliates or service providers are located. By using our Service or providing us with your personal information, you consent to the transfer, storage, and processing of your information in such countries, which may have different data protection laws than those in your country of residence. We take appropriate steps to ensure that your personal information is treated securely and in accordance with this Policy and applicable data protection laws.
- Links to Other Websites or Application. The Service may link to third-party websites or services. The privacy practices of those third parties are not governed by this Policy. We encourage you to review the privacy policies of these third-party websites and services to understand their practices.
- Data Security. We use a variety of managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
- Retention of Your information. We keep your personal information only as long as we need it for legal basis and as permitted by applicable law. After you delete your account, it takes us 30 days to remove your data, unless for the folowing purposes:
- Legal Compliance: For example, payment details may be retained for tax and accounting purposes.
- Ongoing Matters: Information related to unresolved issues, investigations, or disputes will be kept as needed.
- Legitimate Business Interests: To prevent fraud and ensure security, such as retaining device IDs to block banned users from creating new accounts.
Please note that even if you remove certain information from your profile or delete your Account, it's possible that others may still be able to view or access that information. This could be due to the fact that the information was previously shared with others, or it may have been copied or stored by others. Unfortunately, we have no control over this and cannot be held liable for any such occurrences.
- Contact Information: Should you have any questions or concerns regarding this Policy, please contact us at support@joyu.live.
- What Information Do We Collect
Category | Description |
Registration Data | We collect data you provide during registration on JoyU, including details from third-party accounts like your email address and profile information. |
User Content | We gather content, messages, and other information you create or share while using our Service, such as posts, comments, and photos. |
Communications with JoyU | We collect data from interactions within the Service and any additional information you provide when contacting us, helping us assist and respond to inquiries. |
Geolocation Data | We may collect your geolocation data, either provided directly or inferred, to offer location-based features. |
Data from Third-Party | We collect data publicly shared by you on third-party websites or social media to better understand your needs and enhance our Service. |
Data Provided by Other Users | We collect information that other users provide about you when they use our Service, such as mentions or tags. |
Activity Data | We use third-party analytics tools to track your usage of the Service, including visited pages and interactions, to improve our offerings. |
Device Data | We collect unique device identifiers when you access JoyU from a mobile device, which helps us understand usage patterns. Disabling these identifiers may affect certain features. |
Installed Application Data | We may collect data about other applications installed on your device for compliance and functionality purposes. |
Log File Data | We record log data automatically sent by your browser or device when using our Service, helping us improve performance and troubleshoot issues. |
Date Collected by Cookies and Other Tracking Technologies | We and our Service providers use cookies and other tracking technologies to collect information. Cookies are small data files stored on your device that help us improve our Service, enhance your experience, and track usage patterns. |
- How We Use Your Information
Purpose | Description |
Service Provision | We use your data, such as contact details and device information, to deliver our Service to you. |
Service-Related Communication | Your contact data may be used to send necessary administrative updates about your account or security-related information. |
Customer Support | We use your data to respond to inquiries and ensure uninterrupted access to our Service when you need assistance. |
Security Measures | Your data helps us enhance and maintain security, preventing unauthorized access or malicious activities, and address prohibited activities or violations of our rules or policies using your data |
Legal Compliance | We use your data to meet legal and business obligations, such as tax or regulatory requirements. |
Personalization | We use data such as your preferences and interactions to personalize your experience on our Service. |
Research and Development | We analyze usage data to improve and develop new features, build customized Service, and train our AI models. |
Marketing | We may use your contact information or interactions for marketing communications or informing you about relevant events. You can opt-out of these communications. |
- How We Share Your Information
Category | Description |
Related and Affiliated Entities | We may share your data with related and affiliated entities of JoyU. These entities use this information to enhance our Service, gain insights into user needs, and improve service offerings. |
Service Providers | We may share your data with trusted service providers essential for the seamless operation of our Service, as well as for enhancing specific features. These providers include:
For more information about these third-party providers and their data practices, please refer to their respective privacy policies. |
Business Partners | By using our Service, you consent to your content being streamed across all partners within JoyU's Live Content Network (LCN). |
Security and Legal Compliance | We may share your data with third parties involved in investigating, detecting, or preventing fraud or illegal activity. This includes sharing with government authorities, law enforcement bodies, banks, and other investigative entities as required by applicable laws and regulations. We also may share your data to enforce our policies and ensure compliance with legal obligations. |
- Your Rights
You are entitled to certain rights regarding your personal data. These rights may vary depending on your jurisdiction：
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent upon which processing is based. We will comply with such requests subject to legal requirements.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Additionally, where feasible, you may request that we transfer your data to another data controller.
- Right to Object: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will evaluate your objection and cease processing if justified.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data under specific circumstances, such as if you contest the accuracy of the data or if the processing is unlawful.
- Right to Withdraw Consent: If our processing is based on your consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the legality of processing based on consent before its withdrawal.
- Additional Rights: If you are a resident of California, Colorado, Connecticut, Virginia, or Utah, you have additional rights under the California Consumer Privacy Act (including amendments by the California Privacy Rights Act), the Colorado Privacy Act, Connecticut's Act Concerning Personal Data Privacy and Online Monitoring, the Virginia Consumer Data Privacy Act, and the Utah Consumer Privacy Act, including:
- Right to Opt-Out: You can opt out of the sale of your personal information, where applicable.
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.
- Right to Lodge a Complaint: If you believe that our handling of your personal data does not comply with applicable laws, you have the right to lodge a complaint with a relevant supervisory authority.